Important product naming update: Sidekick is now called Gladly (AI) and Gladly Hero (the Platform) is now Gladly Team. Please keep this in mind as you read through our documentation.

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Sort Inbox Views

  • Updated on Mar 3, 2026
  • Published on Jan 30, 2025
  • 1 minute(s) read
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REQUIRED USER ROLE 
Administrator and Team Manager
PERMISSION OVERVIEW
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Conversations and Tasks in each Inbox are sorted in descending order, with the most recently updated Conversation or Task at the top.

You can re-sort them in reverse order (i.e., oldest Conversation or Task at the top and most recently updated at the bottom) by clicking the down caret icon at the top right corner of the Inbox.

To put them back in descending order, click An upward arrow indicating direction or movement in a graphical representation./A green downward arrow indicating direction or selection in a user interface..

Communication overview showing customer issues with the X1 Pro device assigned to Adrian.

Hovering over A green upward arrow indicating direction or movement in a visual representation./A green downward arrow indicating direction or selection in a user interface. displays the sort tooltips.

Interface showing item categories: New, Open, Waiting, with sorting options available.  

Interface showing options for sorting items, including 'Show most recently updated items first.'  

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