Shopify is a cloud-based commerce platform designed for small and medium-sized businesses. Merchants use its software to run their businesses across all sales channels, including web, tablet, and mobile storefronts, social media storefronts, and brick-and-mortar and pop-up shops.
Benefits
Empower your Agents to handle refunds and cancellations and view essential Customer information from Shopify within Gladly. With the Shopify integration, Agents will be able to know who the Customers are, what they like, and what they bought, so they can have radically personal conversations with Customers and drive more revenue.
Know Your Customer
Pull key Customer details from Shopify, such as lifetime value, buying preferences, and real-time order history, into Gladly to give your Agents a full view of the Customer.
Help Agents Work Faster
Give your Agents a true command center for getting work done without jumping into other systems to update Customer information, issue discount codes, cancel orders, and refund orders.
Quick and Easy Setup
With an out-of-the-box integration built by Gladly that requires no technical resources from your team, your teams can get up and running in days instead of weeks.
Provide Quick Links
When Agents need more than a snapshot view, they can access the full order details in Shopify with just one click from the Gladly Customer Profile.
Support Multiple Instances
Have multiple Shopify instances for different regions? Whether your Customer shops on your US site or your Singapore one, your Agents can see the complete picture of your global Customer all in one Profile.
Supported features
Product images appear when hovering over the order details.
Shopify works with the following Gladly features where the Customer and Order details from Shopify are displayed.
Customer Profile
Gladly displays a default list of Shopify fields. If there are fields you'd like to hide from this default list, contact your Gladly Customer Success Manager or Gladly Support.
With the Shopify app, Agents use Shopify Actions to:
Cancel orders
Refund orders
Create discount codes
+ more
See how Actions work.