Learn the basics of how Shopify integration works.
Who maintains the integration
The Shopify integration is built and maintained by Gladly.
Basic scope
Gladly reads data from Shopify and writes data in the Customer Profile. Gladly displays the information from Shopify in the Customer Profile. From there, Agents can cancel and/or refund orders or create a discount without needing to leave Gladly.
APIs used for the integration
The most up-to-date API list can be found on Shopify's developer site.
How the integration works
This is a pull-based integration with Gladly → Connector Service → Shopify APIs. Only Shopify APIs are used to write data into Gladly.
Once connected to Gladly, using email addresses, Customer Profiles can be automatically linked (if auto-linking is enabled) to matched accounts in Shopify. Agents can also manually link Profiles.
Order Detail fields
Below is a list of all the possible Shopify order fields mapped to Gladly. Specific fields won't appear in the order card in Gladly if the field is missing in the Shopify order.
Customer
Accepts Marketing
Created At
Shopify Link
Notes
Total Spent
Total Orders
Order
Gladly displays up to 10 of the most recent orders in the order card. Use the Total Order field to see the total number of Customer orders.
Type
Currency Code
Order Link
Order Number
Order Total
First Tracking Number
First Tracking Url
Created At
Status
Note
Location Id
Location Name
Location Country
Product
Id
Name
Quantity
SKU
Status
Unit Price
Image URL