ShipHero for Sidekick

Benefits

Quick Resolutions

Customers can access information instantly without contacting an Agent, improving satisfaction.

Optimized Agent Productivity

Agents can focus on high-value tasks that require their expertise rather than handling routine inquiries.

24/7 Availability

Customers can get answers anytime, even outside business hours, enhancing convenience and accessibility.

Available Actions

• • Lookup Order by Order Number

  • Detailed Order Data

    Orders returned from ShipHero can contain:

    • id

    • order number

    • partner order id

    • total tax (currency)

    • total discounts (currency)

    • subtotal

    • total price

    • order date

    • updated at datetime

    • email

    • account id

    • shipping lines:

      • carrier

      • method

      • price

      • title

    • shipping address

    • billing address

    • tags

    • line items:

      • id

      • quantity

      • product name

      • sku

      • fulfillment status

      • product details: id, name, tags

    • holds: address, client, fraud, operator, payment, or shipping method holds

    • currency

    • hold-until date

    • tax id

    • tax type

• Lookup Orders by Email Address

  • Returns a list of orders, including the detailed order data above

• Track Shipments by Order ID

  • Returns a list of shipments

  • Detailed Shipment Data

    Shipments returned from ShipHero can contain:

    • id

    • order id

    • user id

    • warehouse id

    • pending shipment id

    • picked up status

    • needs refund status

    • refunded status

    • delivered status

    • address

    • created date

    • line items:

      • id

      • shipment id

      • shipping label id

      • line item id

      • quantity

    • shipping labels:

      • id

      • account id

      • box id

      • carrier

      • carrier account id

      • created date

      • delivered status

      • full size to print

      • insurance amount

      • needs refund status

      • order account id

      • order id

      • order number

      • packing slip

      • partner fulfillment id

      • picked up status

      • refunded status

      • shipment id

      • shipping method

      • shipping name

      • source

      • status

      • tracking number

      • tracking url

      • warehouse

      • warehouse id

Technical Documentation Available!

Technical Documentation, as well as an extensible version of this App are available on GitHub.

Example Use Cases

• Answer WISMO (Where Is My Order) questions, such as:

  • "What happened to my order?" (e.g., details about an attempted delivery yesterday)

  • "Did I send it to the right address?" (e.g., verifying the shipping address).

• Estimate delivery times

  • Look up a Customer’s order, find the corresponding shipment, and check the shipping status and date information from the associated shipping label to estimate a delivery date based on historical data.