Contact Gladly Support if you experience issues using Segment in Gladly.
Who do I contact if I need help with Segment?
- Published on Jan 30, 2025
- 1 minute(s) read
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Documentation Index
Fetch the complete documentation index at: https://help.gladly.com/llms.txt
Use this file to discover all available pages before exploring further.
Important product naming update: Sidekick is now called Gladly (AI) and Gladly Hero (the Platform) is now Gladly Team. Please keep this in mind as you read through our documentation.
Contact Gladly Support if you experience issues using Segment in Gladly.
Users assigned the Team Manager or Administrator roles can contact Gladly Support. Log into Gladly as one of these roles, click.svg?sv=2026-02-06&spr=https&st=2026-09-04T07%3A34%3A41Z&se=2026-09-04T07%3A45%3A41Z&sr=c&sp=r&sig=PEOKGysRmZvuILMc5FY7P16g6szfEmb5ZsQXp9EouMA%3D)
on the top-left corner, then click Contact Gladly Support. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.