Setup Agent Signature for Email

Create email signatures that automatically appear for every outbound communication Agents compose.

1. Click on the top left corner of the screen.

2. Click Answers.

3. From the Answers page, click Add Answer.

4. On the left panel of the Answer editor, configure the following information:

   • Name – Enter the title for this Answer. (e.g., "Agent Email Signature" or "Support Team Signature")

   • View Answer In – The default language in the dropdown is English – United States. But since an Answer can be in multiple languages, choose the language(s) for the Answer you're creating from the dropdown. Click  next to the language. The languages you add move under the View Answer In header.

     • To view the Answer in another language you picked, return to the View Answer In dropdown and click on the language under the View header.

   • Audience – Leave this blank
     

5. Click next to Email to create an Email Answer.

6. in the Email Subject field, enter “Agent Signature.”

7. In the Content body, design your signature. Use the /VAR button to insert dynamic variable Agent's First Name . You can also insert an image but ensure you create appropriate image dimension of 300x50px depending on your image type.
   

8. Click Save.

Next, have your Agents select the signature in their Gladly Profile.

Select the signature (Agent)

1. Have your Agents click their avatar/initials in the top-right corner of Gladly

2. Click Profile

3. In the Signature field, type the name of the signature Answer created.

4. Select the signature from the dropdown

5. The signature is now active. It will automatically appear at the bottom of every email composed.