Privacy and Security
  • 19 Oct 2021
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Privacy and Security

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Contents of chat Conversations, and any Customer information provided during the course helping your Customer,  is stored in Gladly. We recommend noting the fact and purpose of such collection in your company’s website privacy policy.

If your company is subject to GDPR or other privacy regulations, you will also need to:

  1. Obtain clear consent from Customers to having their information collected and used. This involves informing customers clearly of the exact purpose(s) their information are being collected for, and how it will be used; and
  2. Be able to delete a Customer’s information or conversation history upon their request.

To help you comply with such regulations, Gladly allows you to:

  1. Automatically include a message (or messages) explicitly seeking a Customer’s consent (e.g. an automatically appended pre-chat disclaimer).
  2. You have the option to delete Customer information or interactions upon their request. See Data Subject Requests for more information.

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