Configure Chat Privacy Policy Notice

A privacy policy is a statement that describes how a company collects, uses, stores, shares, discloses, and protects personal information in connection with its website or service. When customers communicate with your company, such as through a chat using Chat, it is important to inform them that by starting a chat session, they are accepting your company's privacy policy.

The Privacy Policy setting in Chat is deactivated by default. If activated, the privacy policy statement will be displayed above the Chat button before a session begins and remain visible during an active chat session. This ensures that Customers know and understand your company's privacy practices before sharing personal information through the Chat feature.

1. Click on the top left corner of the screen.

2. Click Settings.

3. Under the Channels category, click Chat. The Chat page will show you a list of your current Chats.

4. From the Chat settings page, hover over the Chat you want to configure the Privacy Policy notice and click, then click Configure.

5. Scroll down to the Style section to find the Privacy Policy Disclaimer setting.

   • This setting is inactive by default (the box is not checked).

   • Check the box to activate the setting and enter your Privacy Policy statement. For example, "By using chat, you accept  Privacy Policy."

     • Note – Keep the privacy disclaimer concise and within the 140-character limit.

   • Link back to your company's Privacy Policy page by highlighting the text and inserting the link.
     

   • Press enter/return to save the link.

6. Click Save on the bottom right corner to confirm your Chat settings update.

   Privacy Policy statement character limit

   The chat widget privacy policy text supports up to 200 characters. If your privacy policy is longer, we recommend including a shortened version here and linking to the full policy on your website.