Q. What should I do if a Customer’s information exists in Loop Returns but does not appear in Gladly?

Try to refresh the customer profile by clicking on the three dots next to the customer name and then select “Refresh customer data.” If you still do not see data, make sure the email tied to Loop Returns is the same as the Customer email in Gladly. If you continue to not see the Loop Returns data, let us know by contacting Gladly Support.