Magento is a cloud-based commerce platform designed for small and medium-sized businesses. Merchants use its software to run business across all sales channels, including web, tablet, mobile storefronts, social media storefronts, and brick-and-mortar and pop-up shops.
Benefits
Empower your Agents to have radically personal Conversations by allowing them to view critical Customer information from Magento all within Gladly. With the Magento integration, Agents will know who the Customer is and what they bought, so your Agents can make every Customer feel known within the first 5 seconds of a Conversation and drive more revenue.
Know Your Customer
Pull key Customer details from Magento, such as their contact information and real-time order history, into Gladly to give your Agents a full view of the Customer.
Help Agents Work Faster
Jump directly to the Customer’s full order details in Magento with a single click in Gladly to help Agents seamlessly complete order cancellations, refunds, or other order requests.
Quick and Easy Setup
With an out-of-the-box integration built by Gladly that requires no technical resources from your team, your teams can get up and running in days instead of weeks.
Supported features
Works with Gladly:
Customer Profile