Learn the basics of how the Magento integration works.
Who maintains the integration
The Magento integration is built and maintained by Gladly.
Basic scope
Gladly reads data from Magento and then writes data in the Customer Profile. From there, Agents can cancel and/or refund orders and perform other order-related activities.
How the integration works
This is a pull-based integration with Gladly → Connector Service → Magento APIs. Only Magento APIs are used to write data into Gladly. Once connected to Gladly, Customer Profiles are automatically linked (if auto-linking is enabled) to matched accounts in Magento. Agents can also link a Customer Profile to Magento manually.
Gladly fields powered by the Magento 2.x integration:
Customer
ID (Allows deep-link to Customer record in Magento)
Name
Address
Email
Customer since
Order
ID (Allows deep-link to order record in Magento)
Total
Discount
Timestamp for order creation
Status
Fulfilled (Yes/No)
Shipment tracking
Shipment method
Tracking number
Order Lines
(array of products)
Name
SKU
Unit price
Quantity
Product URL (Allows deep-link to the product page in Magento)