Find the order number within the Conversation by searching within the message's greeting, signature, and reply chain. This Action creates the order and orders Memories.

The Conversation will be transferred to an Agent when there is neither an order number present nor an email address associated with the order.

Integrations Required

Order List
- The integration leveraged to look up and retrieve order information (e.g. Shopify).
Shipment List
- The integration leveraged to look up and retrieve shipment information.

Required Memories

This Action does not require any memories.

Memories Generated

order
orders
shipments

Sub-Actions

Ask Order Number Regex

Ask for the order number when it is neither present in the message nor found using the Customer's email address. A custom regular expression will be used to find the order number.