Check shipment statuses and determine whether they are within SLA. The Conversation will be transferred to an Agent when the shipment speed and status values equal 0. This Action creates the withinTrackingSLA and trackingResponse Memories.
Integrations Required
This Action does not have any required integrations.
Required Memories
trackedShipments
This means the Look Up Tracking Info Action must be added prior to the Check Tracking SLAs Action within the Thread Builder.
Memories Generated
withinTrackingSLA
trackingResponse
Sub-Actions
Delayed Shipments
Adjust SLAs to account for delays.
Required Memories
This Sub-Action does not require any memories.
Memories Generated
delayedShipments
withinDelayedTrackingSLA