Important product naming update: Sidekick is now called Gladly (AI) and Gladly Hero (the Platform) is now Gladly Team. Please keep this in mind as you read through our documentation.

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Is call recording still active during payment capture?

  • Published on Apr 29, 2026
  • 1 minute(s) read
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Yes. Recording stays on for the entire Conversation. PCI Pal masks only the card-entry DTMF tones, so card data is never present in the recording or transcript.

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