Important product naming update: Sidekick is now called Gladly (AI) and Gladly Hero (the Platform) is now Gladly Team. Please keep this in mind as you read through our documentation.

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Does activating PCI Pal change the experience for callers who don't make a payment?

  • Published on Apr 29, 2026
  • 1 minute(s) read
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No. Calls flow through PCI Pal's audio path, but the Customer experience is unchanged unless an Agent initiates a secure payment request. There is no extra menu, prompt, or routing step from the caller's perspective.

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