Important product naming update: Sidekick is now called Gladly (AI) and Gladly Hero (the Platform) is now Gladly Team. Please keep this in mind as you read through our documentation.

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Can my team see the card number during entry?

  • Published on Apr 29, 2026
  • 1 minute(s) read
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No. The card number, expiration, and CVV are entered directly by the Customer and never appear in an Agent’s view or audio. Agents only see the success or failure result returned by PCI Pal.

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