PCI Pal can only mask DTMF on numbers that have been provisioned through the integration. Payments initiated on out-of-scope numbers will not be masked. If you need PCI Pal coverage on a new number, open a Gladly Support ticket to add it.
What if a number not in the PCI Pal scope receives a payment request?
- Published on Apr 29, 2026
- 1 minute(s) read
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on the top-left corner, then click Contact Gladly Support. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime. Was this doc helpful?