Introduction to Integrations

Gladly works with many partners to further empower your brand to create new capabilities and get more out of Gladly to create great Customer Experiences. Our network of integrations makes it easy to work with the applications your teams already know and love. Some of the many integrations partners we work with include:

• Stella Connect
• Shopify
• Delighted
• BigCommerce

For a list of integration partners, visit https://www.gladly.com/integrations/ or the Integrations List.

Gladly integrates with other systems through two means:

• OOTB (Out Of The Box) Integration
• Custom Integration

OOTB (Out Of The Box) Integration

OOTB integrations require minimal effort to set up and maintain. We've done most of the "backend" technical work to connect with another system where you only need to configure a few more items to complete the setup. Most of the configuration is completed through the UI. Some of our OOTB integration partners we work with include:

• Shopify
• Thankful
• Netomi
• Stella
• + more!

For the complete list of integration partners, visit https://www.gladly.com/integrations/.

Once added, apps display relevant Customer data in a Profile through Transaction Cards.

Custom Integrations

Custom integrations allow you further customize an integration to suit your needs. This is typically accomplished through the use of:

• APIs
• Webhooks
• Custom Lookup Adapters

Our Implementation team can assist in setting up custom integrations if additional help is needed.