Apps provide a mechanism for tightly integrating external systems into Gladly and working with many external platforms to empower your brand further to create new capabilities. Our network of partner integrations, including integrations built and maintained by Gladly and those built by our partners, makes it easy to work with the applications your teams already know and love. Some of the many integration partners we work with include:
Stella Connect
Shopify
Delighted
BigCommerce
For a list of integration partners, visit https://www.gladly.com/integrations/ or the Integrations List.
Gladly integrates with external platforms through two means:
OOTB (Out Of The Box) integration (integrations built by Gladly)
Custom Integration
OOTB (Out Of The Box) Apps
OOTB integrations added and configured in the Gladly UI that require minimal effort to set up and maintain. We've done most of the "backend" technical work to connect with another system, and you only need to configure a few more items to complete the setup. OOTB (Out Of The Box) integration apps are built using a Lookup Adaptor to link a partner app to Gladly.
OOTB (Out Of The Box) integration
OOTB integrations require minimal effort to set up and maintain. We’ve done most of the “backend” technical work to connect with another system where you only need to configure a few more items to complete the setup. Most of the configuration is completed through the UI. Some of the OOTB integration partners we work with include:
Shopify
Netomi
Stella
+ more
Once added, apps display relevant Customer data in a Profile through Transaction Cards.
Custom integrations
Custom integrations allow you to customize an integration further to suit your needs. This is typically accomplished through the use of:
APIs
Webhooks
Our Implementation team can assist in setting up custom integrations if additional help is needed.