Important product naming update: Sidekick is now called Gladly (AI) and Gladly Hero (the Platform) is now Gladly Team. Please keep this in mind as you read through our documentation.

Why can’t I change an Active Status ‘Type?’

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When editing an existing Agent (Away or Active) Status, the Type section is grayed out because you can't change the Agent Status type once it's created. Editing agent status to indicate current activity and availability in Gladly platform.

You'll need to create a new Agent Status instead or archive Agent Statuses no longer being used.