| REQUIRED USER ROLE Administrator | PERMISSION OVERVIEW View permissions by role |
You can archive (but not delete) Active or Away statuses you are no longer using.
From the Agent Status screen, click
to the right of the status you want to archive, then select Archive. 
The status will be moved to the Archived tab.
Unarchive a status
Click the Archived tab.
Click
to the right of the status you want to unarchive, then select Unarchive. 
Go back to the Status tab, and you will see the unarchived Agent status there.