Important product naming update: Sidekick is now called Gladly (AI) and Gladly Hero (the Platform) is now Gladly Team. Please keep this in mind as you read through our documentation.

How is HiOperator different from a traditional outsourcer or BPO?

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In a world where outsourcing customer service is complex and confusing with +50 page contracts, it’s difficult to understand if business incentives are aligned, and it seems that the only solution is to go offshore – where does one turn?

HiOperator provides flexible, scalable, and customizable solutions with our AI-enabled solution partnered with our US-based agent. Your brand voice is crystal clear using HiOperator, they support you on month-to-month contracts, and they only win when you win with their price per ticket resolution fee model.