Hardware Requirements
  • 19 Aug 2022
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Hardware Requirements

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There are minimum hardware specifications that must be met to ensure the proper operation of Gladly. Review the requirements below.

Computer Memory and Processor

  • Processor – Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz, 3400 Mhz, 2 Core(s), 4 Logical Processor(s)
  • Installed Physical Memory (RAM) – 4.00 GB
  • System Type – 64-bit
  • Free Memory – 500 MB

Headset

If you are on Gladly Voice, you should have a set of hands-free headphones (with a microphone) for an optimal Agent experience.

Gladly recommends looking into the following headsets.

Wired

Wireless

We tested and recommend the wireless models below based on device compatibility, audio performance, microphone quality, noise suppression, comfort, and range.

Monitor

Gladly operates in screen resolutions that are 1280px or wider. Smaller resolutions will work but may impact Agent productivity. 

We suggest screens 1366x768 – 13.3-inch or larger for the best Gladly UI experience.

See the table below to get a sense of screen size/resolutions in the market. Generally speaking, the quality/sharpness of screens that have the same resolution (e.g., 15.6-, 14-, 13.3-, and 11.6-inch with a resolution of 1366X768) but in different sizes will vary. Smaller screens with the same resolution as the larger screens could have a "better" image quality since pixels are packed denser than larger screens.

Screen ResolutionExamples
1280x800 (HD, WXGA), 16:1010.1-inch Windows mini-laptops and 2-in-1 PCs
1366X768 (HD), 16:915.6-, 14-, 13.3-, and 11.6-inch Laptops and 2-in-1 PCs
1366x768 (HD), 16:917.3-inch laptops
1920x1080 (Full HD, 1080p), 16:9Mainstream laptops, 2-in-1s, and tablet PCs, gaming laptops (with various display sizes)
2256x1504, 3:2Microsoft Surface Laptop 2 (13.5″)
2736×1824, 3:2Microsoft Surface Pro 6 2-in-1 PC (12.3")
2560×1440 (WQHD, QHD), 16:9Higher-end laptops and 2-in-1s
3200×1800 (WQXGA+, QHD+, 3K), 16:9Higher-end laptops and 2-in-1s
3840×2160 (Ultra HD, UHD, 4K), 16:9Higher-end laptops and gaming laptops

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