Learn the basics of how the Delighted integration works.
Who maintains the integration
Delighted's integration with Gladly is built and maintained by Delighted.
Basic scope
Once a Customer survey is received by Delighted, the integration performs a lookup based on Customer email to match the Customer Profile in Gladly. This data is then used to post the survey response data back into the Gladly Customer Timeline, including information about scores, comments, properties, and answers.
Optionally, you can configure Delighted to post the survey responses as Tasks in the Conversation Timeline. A link is added to the Task to access the response in Delighted.
How it's integrated
Delighted integrations are configured through the Integration tab in your Delighted dashboard. To get started, collect the following data:
API token - Token is generated in Gladly
Gladly URL – Your Gladly domain (i.e., {YOUR-COMPANY}.gladly.com}
Agent email address – Your email address to use for testing the integration
APIs used for the integration
API Name | Description |
|---|---|
/api/v1/customer-profiles | Attach response detail to the Customer Profile in Gladly. |
/api/v1/tasks | Create Tasks based on Delighted response rules. |