Learn the basics of how the Calabrio integration works.
Who maintains the integration
Calabrio's integration with Gladly is built and maintained by Calabrio.
Basic scope
Review page 5 of Calabrio's prerequisite documentation for an architecture overview.
How it's integrated
Calabrio integrations are configured through your Calabrio Project manager and handled by their Professional Services team. To get started, collect the following data to send to your Calabrio contact:
API token – Token is generated in Gladly
Gladly URL – Your Gladly domain (i.e., {YOUR-COMPANY}.gladly.com}
Email address – The email address used for the integration
Answer to this question – How long does it take to close out an email case?
How the integration works
Review page 5 and beyond of Calabrio's Gladly integration documentation to understand how Gladly is mapped to Calabrio.