Learn the basics of how the Corso integration works.
Who maintains the integration
Corso’s integration with Gladly is built and maintained by Corso.
Basic scope
Corso uses Customer email addresses to look for and identify Customers in Gladly.
Agents have visibility into all recent shipping, returns, and warranty claims for a specific Customer.
Agents can start claims via Actions to create shipping protection requests directly in Gladly.
Return Request Activity is added to the Conversation Timeline whenever a return claim is created.
Warranty request activity is added to the Conversation Timeline whenever a warranty claim is created.
Conversations between the Customer and Corso are added to the Conversation Timeline for visibility
Post-purchase details display in Gladly include:
Order Number
Claim ID
Calim Type
Claim Status
Created On
Resolution
Reason
Agents use Actions to process claims through and facilitate the entire interaction in Gladly and they can create claims by entering the following information:
Select Reason (Damaged, Lost, Stolen)
Resolution Method (Reorder, Refund)
Order Number (select from recent orders)
Note on Claim
Send a Corso Notification to the customer (Y/N)