You may want to make an IVR inactive if you're no longer using an IVR for any phone number or queue experience. This effectively deactivates and prevents the IVR from being used.
IVRs that are not linked to any phone number as an Initial or Queue or IVR in the Voice settings page are automaticaly placed in Inactive status. This is when it can be officially be archived and placed from an Inactive to Archive status.
- Go to Settings > Voice and ensure the IVR is not linked to any phone number's Initial or Queue IVR.
- Go to Settings > IVR and click the Inactive tab to view IVRs not linked to a phone number.
- Hover over the phone number and click the Archive option.