Be default, Proactive Voice can only provide generic messages. For example, it won’t call a Customer through a Campaign and say:
Hi {CUSTOMER_NAME} your order is due to be delivered on {DATE} between {TIMES}.”
Personalizing greetings requires data dips in the IVR used for the Proactive Voice Campaign and configured to read variables, like {CUSTOMER_NAME}. Contact Gladly Support if you need additional support.
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on the top-left corner, then click Contact Gladly Support. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.