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Can we create unique/Customer-specific messages for every Customer we call?

  • Published on Jan 30, 2025
  • 1 minute(s) read
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Be default, Proactive Voice can only provide generic messages. For example, it won’t call a Customer through a Campaign and say:

Hi {CUSTOMER_NAME} your order is due to be delivered on {DATE} between {TIMES}.”

Personalizing greetings requires data dips in the IVR used for the Proactive Voice Campaign and configured to read variables, like {CUSTOMER_NAME}. Contact Gladly Support if you need additional support.

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