Can we create unique/Customer-specific messages for every Customer we call?

Be default, Proactive Voice can only provide generic messages. For example, it won’t call a Customer through a Campaign and say:

Hi {CUSTOMER_NAME} your order is due to be delivered on {DATE} between {TIMES}.”

Personalizing greetings requires data dips in the IVR used for the Proactive Voice Campaign and configured to read variables, like {CUSTOMER_NAME}. Contact Gladly Support if you need additional support.