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Does this work with our existing IVR, routing rules, and Topics?

  • Published on Apr 29, 2026
  • 1 minute(s) read
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Yes. PCI Pal sits in the audio path before the call reaches your IVR (inbound) or after Gladly initiates dialing (outbound). Your existing IVR, routing, Topics, and Agent workflows function exactly as they do today.

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