Important product naming update: Sidekick is now called Gladly (AI) and Gladly Hero (the Platform) is now Gladly Team. Please keep this in mind as you read through our documentation.

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Does this work with our existing IVR, routing rules, and Topics?

  • Published on Apr 29, 2026
  • 1 minute(s) read
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Yes. PCI Pal sits in the audio path before the call reaches your IVR (inbound) or after Gladly initiates dialing (outbound). Your existing IVR, routing, Topics, and Agent workflows function exactly as they do today.

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