Add and Edit Buttons

Buttons can be added, deleted and reordered within the Ask Question Action Panel in the Thread Builder.

Add a Static Button

  1. Click + on the Ask Question Action.

  2. Select Send Buttons.

  3. In the Action Panel, click + Add Button.

  4. Name the button using 50 characters or less. Click + Add Button.

Reorder a Static Button

  1. Click on the Static Button you would like to reorder.

  2. Drag to the appropriate position.

Delete a Static Button

  1. Select the Static Button you would like to delete.

  2. Click .

Add a Smart Button

  1. Click + on the Ask Question Action.

  2. Select Send Buttons.

  3. In the Action Panel, click + Add Button.

  4. Name the button using 22 characters or less.

  5. Click the lightening bolt.

Delete a Smart Button

  1. Select the Smart Button you would like to delete.

  2. Click .

Smart Buttons cannot be reordered within the Thread Builder.

Unlike Static Buttons, Smart Buttons are reordered dynamically based on the frequency with which they're selected and cannot be manually reordered in set up.