Important product naming update: Sidekick is now called Gladly (AI) and Gladly Hero (the Platform) is now Gladly Team. Please keep this in mind as you read through our documentation.

Will tagged reposts create a new Conversation?

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When a Customer @mentions a company on a Story, but their friend reposts the same story, this repost won't trigger a new Conversation. Similarly, if you repost a Customer's story with the @mention, this won't create a new Conversation.