Important product naming update: Sidekick is now called Gladly (AI) and Gladly Hero (the Platform) is now Gladly Team. Please keep this in mind as you read through our documentation.

  • Product Docs
  • Implementation
  • Developer Tutorials
Press CTRL+K to open search

Can I send an Instagram message to a Customer?

  • Published on Jan 30, 2025
  • 1 minute(s) read
Prev Next

At this time, Instagram does not allow messages to be initiated through Gladly. You can only respond to messages when a Customer reaches out.

Related docs