On rare occasions, Facebook could automatically disconnect from Gladly and require re-authentication. There are many reasons why this could happen, but the most common reasons are:
A video or image was flagged as inappropriate or banned content.
There's suspicious activity in the account.
Running ads that do not meet Facebook's guidelines.
Possible copyright violations.
Contact Gladly Support if you need additional assistance.
.svg?sv=2022-11-02&spr=https&st=2026-04-28T18%3A10%3A15Z&se=2026-04-28T18%3A21%3A15Z&sr=c&sp=r&sig=K50Qb2HdU0hUTYGiI5TE147TxthpNum0NURGo2AOCQM%3D)
on the top-left corner, then click Contact Gladly Support. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.