Where Business Hours are Used
  • 04 May 2021
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Where Business Hours are Used

  • PDF

Like many businesses, it's normal to have different operating hours throughout the year, which means you can also have multiple Business Hours configured. For example, you can have hours for:

  • Normal operating hours (8 AM EST - 6 PM EST Monday to Friday)
  • Friday operating hours (8 AM EST - 3 PM EST)
  • Overtime (6 AM EST - 6 PM EST Monday to Friday)
  • Holidays (Closed)

Because your operating hours may vary throughout the year, the number of Rules you use could also vary in number. This means a Business Hour schedule (e.g., Holidays) can be used multiple times across different Channels. This where the # of Places Used indicator column comes in handy.

# of Places Used

In the Business Hours settings page, this number represents how many times a particular Business Hour is being used across different Rules.

Clicking on the number exposes which Rule(s)s a particular Business Hour is used in.

From the Business Hours is used in pop-up, click a Rule to view the Rule in the Rule settings page.

Tip - Business Hour cannot be deleted if used in a Rule  
A Business Hour cannot be deleted if it's used in at least one Rule. It must show "0" before it can be deleted.

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