What is Dedicated Hero?
  • 09 Sep 2022
  • 1 Minute To Read
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What is Dedicated Hero?

  • PDF

The human connection is very powerful when it comes to giving your Customers an experience to remember. Give your high-touch, VIP Customers the personal, white-glove service that keeps them loyal for life by assigning them their very own Agent/team of Agents — or as we like to call them, Dedicated Heroes.

As the name suggests, once a Customer is assigned their Dedicated Hero(es), they will always* be routed straight to their Hero(es), regardless of the Channel they use to contact you. That means not having to remember a specific VIP email address or phone number, but just reaching out the way that’s most convenient for them.

Contact Gladly Support to activate Dedicated Hero.




*If a Dedicated Hero assigns the Conversation to another Agent, Contacts are routed to the other Agent if that Agent is in the inbound Inbox until the Conversation is closed.


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