We're updating help docs to reflect our new product naming. Gladly Sidekick (AI) is now called just Gladly, and Gladly Hero (the Platform) is now Gladly Team. Some articles may display outdated names while we update everything. Thank you for your patience! Learn more

What Channels does Medallia Support?

  • Published on Jan 30, 2025
  • 1 minute(s) read
Prev Next

Medallia integration supports the following channels:

Gladly

Medallia (Stella)

EMAIL

:email

SMS

:sms

PHONE_CALL

:phone

CHAT_MESSAGE

:chat

FACEBOOK_MESSAGE

:fb-messenger

WHATSAPP

:whatsapp

To activate any of these Channels, please send an email to implementation@stellaconnect.com for assistance.

Related docs