Important product naming update: Sidekick is now called Gladly (AI) and Gladly Hero (the Platform) is now Gladly Team. Please keep this in mind as you read through our documentation.

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What Channels does Medallia Support?

  • Updated on Apr 6, 2026
  • Published on Jan 30, 2025
  • 1 minute(s) read
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Medallia integration supports the following channels:

Gladly

Medallia (Stella)

EMAIL

:email

SMS

:sms

PHONE_CALL

:phone

CHAT_MESSAGE

:chat

FACEBOOK_MESSAGE

:fb-messenger

WHATSAPP

:whatsapp

To activate any of these Channels, please contact Medalla Support.

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