Important product naming update: Sidekick is now called Gladly (AI) and Gladly Hero (the Platform) is now Gladly Team. Please keep this in mind as you read through our documentation.

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How are CSAT ratings attributed?

  • Published on Jan 30, 2025
  • 1 minute(s) read
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CSAT ratings are attributed to the Agent that last sent a response, not the owner of the Conversation or the Agent that closed the Conversation.

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