To get the most out of SMS in Gladly, it's super important to understand and follow SMS industry guidelines. Doing so will help you stay compliant with carrier policies. Start by telecom policies below:
Guideline infractions can cause several issues, including blocked SMS communications and possible legal ramifications.
See this FAQ for more information on several implications you need to know.
See SMS Consent and Compliance Guidelines for a list of best practices to avoid SMS compliance issues in Gladly.