Set Up Shipped Suite Integration

Before you start

By connecting Shipped Suite to Gladly, you will be allowing Gladly to pull data from your Shipped Suite account. This setup has two steps:

1. Generate a secret key in the Shipped Suite Merchant Admin Console.

2. Add Shipped Suite App to Gladly.

Generate Secret Key for Integration

Below are instructions on how to generate a Secret Key in Shipped Suite:

1. Go to Shipped Suite Merchant Admin > Integrations.

2. Locate the Gladly app and click on Connect.

3. Copy and paste the key in a safe place. Note the secret key will no longer be accessible after it’s been generated.

Create Shipped Suite App in Gladly

Now Connect Gladly with Shipped Suite.

1. From the Gladly dashboard, go to Settings > Apps, click Add app and select Custom.

2. In the Name field, enter Shipped Suite.

3. In the URL field, enter https://api.shippedsuite.com/v1/gladly/customers.

4. Navigate to the HTTP Headers section.

5. Click on the empty Header field and enter Authorization.

6. In the respective Value field, paste the secret key.

7. For the Customer Linking section

   1. Under Search Query Attributes, enter emails for Attribute and Email for Label.

   2. Under Search Results Attributes

      1. Enter email for Attribute and Email for Label.

      2. Click on Add an Attribute, enter name for Attribute and Name for Label.

8. In the Auto-linking Fields section, and only select Customer Email.

9. In the Actions section, turn off actions.

10. Click Save App.