Set Up Loop Returns Integration

  • Updated on Dec 9, 2025
  • Published on Jan 30, 2025
  • 1 minute(s) read
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REQUIRED USER ROLE 
Administrator
PERMISSION OVERVIEW
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Before you start

Review the following information before you connect Loop Returns to Gladly.

  • Make sure you have access to your Loop Returns admin account.

Add Loop Returns

  1. Log in to your Loop Returns Admin Portal.

  2. Navigate to Settings > Developers. Settings menu displaying various options with Developers section highlighted for API management.

  3. Under API Keys, click Generate API Key.

  4. Check the Return box under Scopes. Name your app Gladly, then click Generate. Settings page for generating an API key with highlighted options and fields.

  5. You should now see a new API Key added to the table of API keys on the Developer Settings page.

  6. Copy the API Key value in the table (and paste and/or save it into a password saver if you use one). Highlighted code and options for returning or deleting an entry in the interface.

  7. Using the appcfg tool, run the command appcfg apps list, to locate the most up-to-date LoopReturns app. The output will look like: 

    |                  APP IDENTIFIER                  |   APP CREATED AT    |
|--------------------------------------------------|---------------------|
| company.com/custom_app/v2.0.4                    | 2024-04-29 10:13:22 |
|--------------------------------------------------|---------------------|
| gladly.com/loop_returns/v1.3.0                   | 2024-05-14 07:28:34 |
|--------------------------------------------------|---------------------|

  8. Run the appcfg command:
    appcfg apps config create --name "My Configuration" --activate --config '{}' --secrets '{"apiToken":<token from Step 7>}' <identifier from Step 8>

    • --name : The name of the configuration that will appear in the UI, such as App Actions

    • --activate : Include this flag to immediately turn on the configuration as it is created

    For more information on the appcfg tool and configuring an external app, please see: https://help.gladly.com/developer-tutorials/docs/configure-an-app

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