| REQUIRED USER ROLE API User | PERMISSION OVERVIEW View permissions by role |
Before you start
Calabrio Professional Services handles the implementation process. Gather the following information and send it over to Calabrio when requested:
API token – Token is generated in Gladly
Gladly URL – Your Gladly domain (i.e., {YOUR-COMPANY}.gladly.com}
Email address – The email address used for the integration
Answer to this question – How long does it take to close out an email case?
Connect Calabrio Connect to Gladly
Because Calabrio manages this integration, work with your Calabrio Project manager through the implementation process. Additional information about the integration can be found here.