Segment Overview
  • 13 Sep 2022
  • 1 Minute To Read
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Segment Overview

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Segment is a Customer Data Platform (CDP), which means that we provide a service that simplifies collecting and using data from the users of your digital properties (websites, apps, etc). With Segment, you can collect, transform, send, and archive your first-party customer data. We simplify the process of collecting data and hooking up new tools, allowing you to spend more time using your data, and less time trying to collect it.

Benefits

Real-time Gladly data tracking

Capture Gladly conversation open and closed data with Segment in real-time.

Send Gladly data to other destinations

Send gladly data to any segment destination to either store or trigger events

Track performance with improved analytics

Measure customer analytics, conversation volume, agent performance, and more in real-time.

Supported Features

Segment Source supports the following features with Gladly:

  • Track Opened Conversations
  • Track Closed Conversations

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