Important product naming update: Sidekick is now called Gladly (AI) and Gladly Hero (the Platform) is now Gladly Team. Please keep this in mind as you read through our documentation.

Reports Used for Agent Status

Updated on Feb 5, 2025
Published on Jan 30, 2025

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The Agent Duration and Agent Timestamps report shows how Agents use Active and Away statuses, including the time spent within each status.

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