Idle Timing and Active Status
  • 27 Jan 2021
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Idle Timing and Active Status

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Idle Timing setting will be followed regardless of the chosen Active status. For example, if you have an Active status called "Projects" where Agents are not helping Customers but working on other projects, if Gladly detects no activity, then Agents will still be put on an Away state based on your Idle Timing settings. They will then asked what they did upon their return.



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