Use this file to discover all available pages before exploring further.
Important product naming update: Sidekick is now called Gladly (AI) and Gladly Hero (the Platform) is now Gladly Team. Please keep this in mind as you read through our documentation.
Use the Contact Timestamps report to track cobrowse sessions, and the "Cobrowse Session/Ended" Event Type metric to report on co-browsing activities.
Ended sessions outside of ScreenMeet
If the Customer ends the ScreenMeet session while the Agent is on a Composer (e.g., chat Composer, SMS Composer) and not on the ScreenMeet Composer, we won't capture the End Session event.