Learn the basics of how the Recharge integration works.
Who maintains the integration
The Recharge integration is built and maintained by Gladly.
Basic scope
Gladly pulls Customer and product-level data from Recharge as a pull-based integration and displays them in the Customer profile. Customer Profiles are automatically linked (if auto-linking is enabled) to matched accounts in Recharge. Agents can also link a Customer Profile to Recharge manually.
How the integration works
Once Recharge is connected to Gladly, the following details are displayed in the Customer Profile via the Subscription Transaction Card.
Customer
Number of Subscriptions a Customer has.
Number of Active Subscriptions a Customer has.
Subscription
ID
Status
Created At
Updated At
Billing Interval Frequency
Billing Interval Unit
Next Billing Date
Canceled Date (if canceled)
Cancellation Reason (if canceled)
Price
Quantity
Product
Product ID
Name
Image
SKU
Active subscription details
Canceled subscription details
