Recharge Integration Toolkit

Learn the basics of how the Recharge integration works.

Who maintains the integration

The Recharge integration is built and maintained by Gladly.

Basic Scope

As a pull-based integration, Gladly pulls Customer and product-level data from Recharge and displays them in the Customer profile. Customer Profiles are automatically linked (if auto-linking is enabled) to matched accounts in Recharge. Agents can also link a Customer Profile to Recharge manually.

How the integration works

Once Recharge is connected to Gladly, the following details are displayed in the Customer Profile via the Subscription Transaction Card.

Customer

• Number of Subscription a Customer has.
• Number of Active Subscriptions a Customer has.

Subscription

• ID
• Status
• Created At
• Updated At
• Billing Interval Frequency
• Billing Interval Unit
• Next Billing Date
• Canceled Date (if canceled)
• Cancellation Reason (if canceled)
• Price
• Quantity

Product

• Product ID
• Name
• Image
• SKU

Active subscription details

Canceled subscription details