Mark Answers as Favorite

Quickly access the Answers you use the most — regardless of the Answer Type, Audience, or Language — by marking them as a favorite. Favorited Answers appear first every time the Answers Pane is opened.

Mark Answer as a favorite

1. From any Customer Profile, click the book icon to open the Answers Pane.
2. Use the search feature to find an Answer you need.
3. Click the star icon next to an Answer to mark it as a favorite.
   
   • You can favorite multiple Answers at the same time.

Favorited Answered appears first the next time the Answers Pane is opened from any Customer Profile.

View Answers favorite list

1. From any Customer Profile, click the book icon to open the Answers Pane.
2. All Favorited Answers appear first.
   

Favorited Answers disappear when you start a search, and results appear (which may include favorited Answers). Clearing the search field opens the favorite list again.

Remove an Answer from the favorite list

1. Hover over the Answer from the favorite list.
2. Click the star icon, and the Answer disappears, indicating the Answer is removed from the list.
   • The star icon becomes an outline indicating the Answer is removed from the favorite list.
     

Favorite Answers FAQs

How many Answers can be favorited?

• As many as needed, a scroll bar appears to scroll through a longer favorite list.

Can Gladly Administrator favorite Answers for Agents? 

• No. Agents must favorite the Answers they use the most.

Can Answers be favorited specifically by Audience or Language?

• Favorited Answers are shown in the same favorite list regardless of the Answer's type, Audience, or Language.