Look up a return by locating the order number in the Conversation. Find the order number within the Conversation by searching within the message’s greeting, signature, and reply chain. This Action creates the return and returns Memories. The Conversation will be transferred to an Agent when there is no order number present.
Integrations Required
Return List
The integration leveraged to locate the Customer’s return (e.g. Returnly).
Required Memories
This Action does not require any Memories.
Memories Generated
return
returns
shipments
Sub-Actions
Ask Order Number Regex
Ask the Customer for the order number using a custom regular expression and use this information to find the return order.
Memories Generated
This Sub-Action does not update any Memories.
Ask Order Number
Ask the Customer for the order number and use this information to find the return order.
Memories Generated
This modifier does not update any Memories.