If you tried to reset your password, but you are not receiving the password reset email, please do the following:
Check your spam folder. If the password reset email is there, make sure to mark Gladly as a trusted contact.
Make sure you are using the correct email address. Commonly, an enrolled email account in Gladly may not match what is being used to reset the password. Check with a manager to confirm your email address in Gladly.
Make sure your account is active. You will not be able to reset your password if it is not active. A manager can also confirm this for you.