Contact Gladly Support if you need help with Shopify.
Users assigned the Team Manager or Administrator roles can contact Gladly Support. Log into Gladly as one of these roles, click.svg?sv=2022-11-02&spr=https&st=2026-03-03T03%3A25%3A57Z&se=2026-03-03T03%3A36%3A57Z&sr=c&sp=r&sig=qXUGno0W6d%2F%2BWWpTzDa0FxhSBTKNYdEI5Usl1Hs7fDI%3D)
on the top-left corner, then click Contact Gladly Support. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.
- Please select the correct business impact (P1 to P4).
- Most requests should be sent as a P4.